1. General Information
This Cancellation and Refund Policy defines the conditions under which clients of TUADV OÜ (hereinafter – the “Company”) may cancel purchased services and request a refund.
By purchasing advertising services on the Company’s website, the client agrees to the terms of this Policy as well as the Company’s Terms and Conditions.
2. Nature of Services
The Company provides digital advertising services on its main website and related platforms.
Since advertising services involve reserving digital advertising space and the use of technical resources, the execution of certain services may begin immediately after payment confirmation.
3. Service Cancellation
Clients may submit a request to cancel advertising services under the following conditions.
3.1. Before the start of the advertising campaign
The client may cancel the service and request a refund if the advertising campaign has not yet started or advertising materials have not yet been published.
3.2. After the start of the advertising campaign
If the advertising campaign has already started or the advertisement has already been published, cancellation may still be possible; however, the refund may be partial and will be calculated depending on the unused portion of the service.
3.3. Third-party services
The Company’s website may contain links to services or platforms of third parties, including affiliate links.
If users access such services, all services are provided by the respective third parties, and cancellation conditions, refund policies, and other rules are governed by the policies of the respective service provider.
The Company is not a party to such transactions and is not responsible for the refund policies or service conditions of third parties.
4. Refund Policy
In the event of service cancellation, the Company may refund previously paid funds for the respective service if:
- the client cancels the service before the advertising campaign begins;
- the Company is unable to provide the purchased advertising service;
- a technical error occurred that resulted in an incorrect charge.
Advertising services are considered provided from the moment the advertising material is published, the advertising banner is placed, or the advertising campaign is launched.
Payment for services that have already been actually provided is non-refundable.
Refunds are possible only if the service was not provided due to a technical error or due to the fault of the Company.
Refunds may be full or partial depending on the stage of service delivery.
The Company reserves the right to refuse a refund in cases where:
- the advertising services have already been fully provided;
- the client has violated the Company’s Terms and Conditions;
- the request is related to fraud or abuse of services.
All refund decisions may be subject to AML and KYC compliance checks where necessary.
5. Refund Processing Time
If a refund is approved, the Company initiates the refund procedure within 5–14 business days from the date of approval.
The actual time for the funds to be credited to the client’s account may depend on the payment system or financial institution through which the payment was made.
Refunds are generally issued using the same payment method used for the original transaction, unless otherwise required by law or financial compliance rules.
6. Payment Providers and Compliance
Payments may be processed through financial institutions or payment systems such as:
- Wise Business
- Payoneer
- Paysera
- Juni
- or other authorized payment systems.
The Company uses these payment systems exclusively for accepting payments from clients for services provided and, where necessary, for refunding previously received payments.
All transactions may be subject to fraud prevention procedures, AML (Anti-Money Laundering), and KYC (Know Your Customer) requirements.
The Company reserves the right to delay or refuse a refund if required under applicable law, regulatory requirements, or financial compliance procedures.
7. Limitation of Financial Operations
The Company does not make commission payments, affiliate rewards, referral payments, or other payouts to third parties, including individuals or legal entities.
The only possible financial return from the Company is a refund of funds previously paid by the client for services, in cases provided for in this Policy.
8. Payment Disputes
Clients are encouraged to contact the Company before initiating a payment dispute procedure through a bank or payment system.
Unjustified payment disputes may result in:
- suspension of services;
- termination of the client’s account;
- restriction of the ability to conduct future transactions with the Company.
9. Contact Information
To submit a request regarding service cancellation or refunds, please contact:
Email: info@tuadv.com
Company: TUADV OÜ
Address: Harju maakond, Tallinn, Pohja-Tallinna linnaosa, Telliskivi tn 57, 10412